2.1 Removing a Listing

Listing Parties (landowners, agents, brokers) may remove or unpublish their listings from the Platform at any time through their profile dashboard. There are no charges or fees for listing or delisting on Acrez.

2.2 Removal by Acrez

Acrez reserves the right to remove, suspend, or reject any listing that fails verification, contains inaccurate or misleading information, violates our Terms and Conditions, or is flagged for suspected fraud. No compensation or refund is due for listings removed by Acrez.

3.1 How to Delete

You may request deletion of your Acrez account by writing to support@acrez.co. Account deletion is permanent and includes removal of your profile, saved listings, and preferences.

3.2 Active Subscription

If you have an active paid subscription at the time of account deletion, your subscription will be cancelled immediately. No refund — full, partial, or pro-rata — will be issued for the unused portion of the billing period.

3.3 Data Retention

Account deletion does not override our legal data retention obligations. Certain records, including payment data and listing history, may be retained as described in our Privacy Policy.

4.1 General Policy

All subscription fees on Acrez are non-refundable. Subscriptions are digital services delivered immediately upon purchase, and access to premium features including expanded contact reveals and satellite imagery begins at the time of payment.

4.2 Exceptions

Acrez may, at its sole discretion, consider a refund in the following limited circumstances:

• Technical failure: A platform-side outage or technical failure attributable to Acrez that rendered the Platform entirely inaccessible for a significant portion of the subscription period.
• Billing error: A verified billing error resulting in an incorrect charge, such as a duplicate payment or an amount inconsistent with the published pricing at the time of purchase.

4.3 Feature Usage Condition

No refund will be issued where the subscriber has accessed any premium feature during the billing period, including but not limited to contact reveals or satellite imagery, except in cases of verified billing error.

4.4 How to Request a Refund

Refund requests must be submitted within 48 hours of the charge to:
Email: billing@acrez.co
Your request must include:

• Registered mobile number
• Date and amount of the charge
• Razorpay payment ID (if available)
• Brief description of the reason for the refund request

4.5 Processing Timeline

Acrez will evaluate refund requests within 14 working days of receipt. If approved, the refund will be processed via the original payment method through Razorpay. Refunds typically reflect in your account within 5–7 business days after processing, depending on your bank or payment provider.

4.6 Failed Transactions

If a payment is deducted from your account but the transaction fails or your subscription is not activated, the amount will be automatically reversed by your bank or payment provider within 5–7 business days. If the reversal does not occur within this period, contact support@acrez.co with the transaction details and we will coordinate with you and the payment processor to resolve it.